FAQ

How to get faster and exact technology support?
Do I try out the software before I purchase it?
Lost your registration code?
How to buy it online?
How to install and uninstall the software?
How to quick register the software and judge the software is registered successfully or not?
How to tell if the video conversion work well or not?
Why has no file be output when I convert rm to other formatss?
Why do the AVI , DIVX and XVID output files only has sound?
Why can't I convert the mov files to others?
Why are there mottles in the output file?
What is NTSC?

What is PAL?
What is DIVX?
What is XVID?
What is a mottle?

How to get faster and exact technology support?
If you still can't solve your problem, please contact our support team. Most of the time, our response will be within 2 business days. For better and faster solve the problem, please write clearly. Say what you mean, and make sure it can't be misinterpreted. If you have a problem, please tell us how to duplicate the problem again. Write down the error messages, especially if they have numbers in them. If possible, do a screen capture of any bugs in the program and send that to us while your computer has bugs. If you have bought our software, to get our best and fastest service, your email need include your order ID, the product name you bought and the product ID. .
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Do I try out the software before I purchase it?
Yes. The software is a shareware. Before registering the software,some of its functions are limited. You can try out the primary function freely before you purchase it.
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Lost your registration code?
Please write to support@okoker.com enclosing your order ID, your registration name and your registration email address
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How to buy it online?
Please visit to : http://www.okoker.com/order.htm
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How to install the software?
To install the software : Find the installation program you have downloaded from http://www.okoker.com/ in your PC by double click, and then run it.Follow the instructions on the installation wizard to finish the installation. It will automatically show a shortcut on Windows screen after installation, or you can click [Start] -> [Program], and the software will be shown after installation, which indicates a successful installation.
To uninstall the software : You must exit the software before attempting to uninstall it. Use the Add/Remove Programs icon in Windows Control Panel (usually it can be reached via Start menu -> Settings). Please refer to Windows Help for details.
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How to tell if the video conversion works well or not?
When the software converts a video format to another, a video being playing on the left of the conversion dialog means that the process is going well.
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Why has no file be output when I convert rm to other formats?
Please install Real Alternative1.41 or above. You can download it from our website. http://www.okoker.com/download/realalt141.exe
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Why do the Avi , Divx and Xvid output files only have sound?
If the file is AVI file, you need to install a codec. To download and install the codec, goto http://www.divxmovies.com or http://www divx.com.
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Why can't I convert the mov file to others?
Please install the QuickTime Player
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Why are there mottles in the output file?
Click Menu "Option"->"wipe off the mottle" .
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What is a mottle?
In video display systems, noise that ?
(a) is uniformly distributed on the display surface, such as that of a television or radar
screen.
(b) has the appearance of a uniform distribution of fixed or moving spots, mottling, or speckling.
(c) is usually caused by random noise on an intensity-modulated signal in a display device, for example a cathode-ray tube.
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What is NTSC?
Short for National Television System Committee. The NTSC is responsible for setting television and video standards in the United States (in Europe and the rest of the world, the dominant television standards are PAL and SECAM). The NTSC standard for television defines a composite video signal with a refresh rate of 60 half-frames (interlaced) per second. Each frame contains 525 lines and can contain 16 million different colors. The NTSC standard is incompatible with most computer video standards, which generally use RGB video signals. However, you can insert special video adapters into your computer that convert NTSC signals into computer video signals and vice versa.
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What is PAL?
(1) Short for Phase Alternating Line, the dominant television standard in Europe. The United States uses a different standard, NTSC. Whereas NTSC delivers 525 lines of resolution at 60 half-frames per second, PAL delivers 625 lines at 50 half-frames per second. Many video adapters that enable computer monitors to be used as television screens support both NTSC and PAL signals. (2) Short for Programmable Array Logic, a type of Programmable Logic Device (PLD).
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What is DIVX?
DivX
is the name of a popular new video compression technology developed by DivX, Inc. The format was developed to enable users to play and create high-quality videos in a fast and convenient way, while still maintaining the best quality possible. The DivX codec is currently the most popular MPEG-4 based codec because of its quality, speed and efficiency as well as the wide range of DVD players that support DivX. If you compare DivX movies to DVDs they're able to offer the same image quality at one-tenth (1/10) the size, which makes them perfectly suited for movie downloads where the bandwidth available usually is limited. This means that you can easily fit a full movie on a single CD, while still maintaining the original image quality of the DVD. The video is usually combined with AC3 or MP3 audio to provide both high quality audio and video. All of these things have contributed to the popularity of the format among those that download movies and videos online. When you install the DivX codec it essentially works as an add-on to your system, which enables you to compress and decompress video in the DivX format. Once you've installed the DivX codec on your system you will be able to watch DivX videos using Windows Media Player or any other player that supports DivX. To download and install the codec, goto the http://www.divxmovies.com/codec/ or http://www divx.com section.
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What is XVID?
XviD is the name of a popular new video codec being developed as an open source project by volunteer programmers from all over the world. The format was created to offer a free alternative to other commercial video codecs, and despite being open source its quality and efficiency has made it one of the most popular video codecs online. While XviD still isn't as widely used as DivX, playback of XviD movies
is usually supported in new DVD players nowadays. The XviD codec makes it possible to compress a full-length DVD-quality movie enough to fit on a single CD (might require 2 CDs depending on the length of the movie), while still maintaining the original image quality. Despite the fact that XviD movies offer higher quality video at smaller file sizes they take less time to encode than MPEG-2 due to the incredible compression technology. The video is usually combined with MP3 or AC3 audio to enable both high quality video and audio. These factors and the fact that the codec is distributed for free has contributed to the success of the format. When you install the XviD codec it basically provides your system with specific instructions how to compress and decompress video in the XviD format. Once you've installed the XviD codec on your system you will be able to play XviD videos using Windows Media Player or any other XviD-enabled player. To download and install the codec, goto the http://www.divxmovies.com section
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